Terms of Trading 

The Parties: 

'GIE' - Glassdrummond Imports & Exports Ltd

 The ‘Seller’ – Glassdrummond Imports & Exports Ltd (GIE) 

The ‘Buyer’ – The person or company purchasing any goods from the seller 

Conditions of Sale 

 The Buyer (GIE) is a wholesale company and as such does not supply to the public. To become a trade account holder of GIE, the buyer must complete the trade application form on the company website. GIE reserves the right to approve or reject the application form, if approved, orders can be placed via the telephone, email or company website. Orders will be scheduled and payment must be completed before delivery. All goods remain the property of GIE until paid for in full. 

Retention of Title

Retention of title of all goods supplied by GIE shall remain with GIE until all items have been paid for in full. Should any item be delivered that is not paid for in full, the item(s) must be stored so they are clearly identifiable as property of GIE. You must insure (against risks for which any prudent owner would insure them) and hold the policy on trust for them. You may use these goods and sell them in the ordinary running of your business but not if you become insolvent or we revoke that right. You must inform us (in writing) immediately if you become insolvent, your rights to use and sell GIE goods ends and you must allow us to remove the goods. We have your permission to enter any premises where the goods may be stored at any time, to inspect them, and after your right to use them has ended to remove them. Despite our retention of title to the goods, we have the right to take legal proceedings to recover the price of the goods supplied should you not pay by the invoice due date.

Order Policy 

 Website

 Orders that are completed through the website will require payment to be made. Upon order completion, the stock will be removed from the GIE live stock feed and the stock will be immediately held securely until delivery is booked. The delivery will be completed generally within 10 days of order. 

 Telephone / Email 

 Orders completed through telephone / email, will be taken by a member of staff and put into the GIE delivery schedule. Unless items are paid for in full, the items are not secure and there is no guarantee the stock will be available. The stock will be subject to availability. 

 Collection 

Orders Items can be collected from the GIE premises with no minimum order. To arrange a collection from the GIE warehouse, GIE must be notified at least one day prior to collection and payment must be completed before collection. 

Prices 

The Seller reserves the right to alter prices without prior notice.     

Payment Terms 

 GIE operates strictly proforma by either debit/credit card or bank transfer. GIE accepts all major debit/credit cards except American Express. GIE can only accept payment by cheque if it has been be lodged and cleared in the bank before items are delivered. The company bank details are available on request. The full amount on the invoice must be paid without any deduction or withholding of payment as required by law. Once payment has be completed the delivery will be scheduled. Deliveries will not be loaded onto vehicles until the payment has been completed. 

Credit Terms

Credit can be applied for on request but there is no guarantee credit will be granted. If the credit application is approved, it will be set for a designated Terms of 7 Days Net or 30 Days Net. Should the credit terms be broken, GIE reserve the right to put the account on hold and revoke the agreed credit terms and revert the account to proforma.      

Billing and Statements     

GIE generate all invoices and statements electronically and are all delivered by email. Printed hard copy invoices and statements are available on request but will incur a small administration & postal fee. To avoid this fee please relate the relevant email address you wish to receive your invoices and statements to our accounts department. 

Delivery 

 Deliveries can only be made to trade premises that have good road access and a designated drop off area large enough for GIE vans / lorries to park. Deliveries cannot be made to private/ residential addresses. To qualify for free delivery, there is a minimum order of £250 + vat.  

Courier Service and Drop Shipping Service 

 GIE offer a drop shipping service using trusted couriers, to avail of this service the order must be placed via the GIE website or by email, a drop ship order cannot be place by telephone. The order details must include full product details and include the customer’s full name, address including Eircode / Postcode and telephone number. Once the order has been placed, the invoice will be generated and payment must be made. Once payment is completed, the item will be left with the courier within 2 days. The item will be delivered to the end customer within 3 days of payment of the invoice. A tracking number can be provided upon request. If the item is damaged or lost in transit, please complete the customer complaints form as soon as possible and an investigation will be completed. If the item has been lost in transit, a replacement will be sent if available, if not, GIE will issue a credit note. If the item has been damaged in transit, a claim will be made against the courier this can take up to 14 days.

 External Couriers 

 Trade Account holders can arrange goods to be collected from the GIE premises by an external courier, the items must be paid in full before the courier arrives. The items will be inspected before they leave the GIE premises and GIE will not be liable if the item is damaged or lost in transit when carried with an external courier. 

 Items must be inspected upon receipt of delivery and The Seller must be notified in writing within 3 days of receiving the delivery if there are any damages or discrepancies. To report an issue, please complete the complaints form on the GIE website. At least two photographs of any issue must be provided along with all report claims. No replacements will be provided without photos of the issue.    

All items returned must be packaged in the original packaging and in the same condition that was delivered. Items will not be collected if the driver deems the packaging inadequate for transport. An inspection will be completed once items are returned, GIE maintains the right to determine if an item has been damaged or the item has a manufacturing fault. If the decision is made to refund, a credit note will be raised on the trade account and will remain on the account until it is used. 

Under no circumstances should a retailer hold back on any outstanding account payments required by GIE. All accounts that exceed normal credit terms will immediately be placed on hold and no goods shall be supplied until the account has been paid in full.         

If a customer has changed their mind and no longer wants a product, it is not the responsibility of GIE to take the product back. If GIE does agree to take a product back to stock it must be in perfect condition and the packaging must not be marked in any way. A 20% handling fee will be deducted from the credit note amount on any product that is returned. 

Online Selling Policy     

GIE products may only be displayed on your website if they are on the floor in your retail premises. GIE products sold and advertised online must be marked up by at least 100%. Anyone who wishes to sell GIE products online must complete a trade account application form via The Sellers website.   All companies selling GIE products online will be monitored to ensure compliance with the stated terms.  The Seller reserves the right to close a trade account effective immediately if compliance is not shown.

Copyright

 GIE owns copyright to all content (including, but not limited to, logos, images, photos, designs, graphics and text) that is displayed on the GIE website and social media platforms and as such is protected by UK and international copyright and other intellectual property laws. GIE content can only be used by active GIE Trade Account Holders with permission.  To request permission to use images as marketing material, please contact GIE office. If the trade account is closed, the right to use the images will be revoked and must be removed. Any unauthorised reproduction or copying of the products or content featured on this website and belonging to GIE may result in legal action.